Last Updated: 11 September 2026
This Disclaimer applies to the website https://sanovista.com/ and its related pages, content, services, product information, communications and customer interactions operated by Sawan Ishwar Optic Care Private Limited, under the brand name Sanovista Optometry Clinic (“Sanovista”, “we”, “us” or “our”).
Sanovista operates as an optometry and eye-care business providing services and information relating to eye examinations, optometry consultations, eyewear, prescription lenses, contact lenses and related vision-care products and services.
By using this website, you acknowledge and understand the terms of this Disclaimer, together with our Terms & Conditions, Privacy Policy, Refund & Return Policy and Shipping Policy.
1. General Information Disclaimer
The information published on this website is provided for general informational, educational and business purposes.
Website content may include information relating to:
- eye examinations;
- optometry consultations;
- vision-related services;
- eyewear and frames;
- prescription lenses;
- contact lenses;
- contact lens categories and brands;
- product specifications;
- product images;
- product descriptions;
- prices;
- availability;
- ordering or enquiry processes;
- shipping and delivery;
- refunds and returns; and
- other products or services offered by Sanovista from time to time.
Although Sanovista seeks to keep website information reasonably accurate and current, no representation is made that every item of information will always be complete, current, error-free or continuously available.
Product availability, specifications, packaging, pricing, colours, designs, manufacturer information and other details may change from time to time.
2. Medical and Eye-Care Disclaimer
2.1 Website Information Is Not a Substitute for Professional Assessment
Information available on this website should not be treated as a substitute for an appropriate professional eye examination, optometry consultation, medical assessment or other healthcare advice where such assessment is required.
Different individuals may have different visual requirements, eye conditions, prescriptions, tolerances and suitability considerations.
Information available on this website therefore should not be relied upon as a personal diagnosis or as an automatic recommendation that a particular product or service is suitable for you.
2.2 Individual Eye-Care Requirements May Differ
A product, lens type, prescription, frame, lens material, wearing schedule or vision-care option that may be appropriate for one person may not necessarily be appropriate for another.
Suitability may depend on factors including, where relevant:
- prescription;
- refractive error;
- visual requirements;
- eye health;
- ocular measurements;
- previous lens-wearing experience;
- wearing schedule;
- age;
- occupation;
- lifestyle;
- environmental conditions;
- individual tolerance; and
- professional assessment.
Accordingly, website information should not be interpreted as a guarantee of suitability for every individual.
2.3 Contact Lenses Require Appropriate Care
Contact lenses are vision-correction medical devices and require appropriate selection, fitting, handling, hygiene, wearing and replacement practices.
Customers should follow the applicable instructions provided by the manufacturer and any professional guidance provided in relation to the use of their lenses.
Sanovista does not recommend using contact lenses outside their prescribed or intended parameters.
If you experience persistent discomfort, pain, redness, unusual discharge, significant irritation, sudden visual changes or other concerning symptoms while wearing contact lenses, you should discontinue use where appropriate and seek professional eye-care advice promptly.
3. Eye Examination and Optometry Services
3.1 Nature of Services
Sanovista may provide eye examinations, optometry consultations, eyewear-related assistance, contact lens guidance and other vision-care services.
The availability and nature of a particular service may vary by location, appointment, professional assessment, customer requirements and operational circumstances.
3.2 No Guaranteed Individual Outcome
An eye examination, consultation or product recommendation does not constitute a guarantee that a particular visual outcome, comfort level, adaptation period or individual result will be achieved.
Vision and comfort outcomes can vary between individuals.
Where professional assessment is required, the customer’s individual circumstances will be considered as part of the applicable service.
3.3 Emergency Eye Conditions
This website is not intended to function as an emergency medical service.
If you experience a serious or sudden eye-related problem or any condition requiring urgent medical attention, you should seek appropriate emergency or specialist medical care rather than relying solely on information available on this website.
4. Contact Lens and Product Information
4.1 Product Information
Sanovista may display information relating to contact lenses and other vision-care products, including:
- product names;
- manufacturers or brands;
- lens type;
- replacement schedule;
- pack size;
- prescription-related information;
- product images;
- technical specifications;
- usage-related information;
- prices; and
- availability.
Such information may originate from manufacturers, authorised suppliers, distributors, product packaging, catalogues or other commercially available sources.
Sanovista makes reasonable efforts to present product information accurately but does not guarantee that every displayed detail will remain unchanged.
4.2 Manufacturer Information and Changes
Manufacturers may modify:
- packaging;
- product design;
- specifications;
- materials;
- product naming;
- colours;
- packaging quantity;
- instructions;
- availability; or
- other product characteristics.
Accordingly, the actual product or packaging received by a customer may differ in appearance from the image displayed on the website.
Where applicable, the manufacturer’s current packaging, documentation and instructions should be treated as authoritative for product-specific use and handling information.
5. Third-Party Brands and Products
Sanovista may display, recommend, supply or facilitate enquiries/orders for products manufactured or marketed by third-party brands.
These may include existing brands displayed on the website as well as additional brands and products introduced in the future.
5.1 Independent Third-Party Manufacturers
Unless expressly stated otherwise, the manufacturer or brand owner of a product remains responsible for its own manufacturing, product specifications, packaging, instructions, warranties and applicable manufacturer policies.
The appearance of a third-party brand or product on the Sanovista website does not, by itself, mean that Sanovista is the manufacturer of that product.
5.2 Trademarks and Brand Names
Third-party trademarks, logos, product names and brand names belong to their respective owners.
Their use on this website is for identification, description, information, product presentation or legitimate business purposes, as applicable.
Sanovista does not claim ownership of third-party trademarks unless expressly stated otherwise.
6. Product Images and Visual Representation
Product images displayed on the website are intended to provide a visual representation of the relevant product.
Actual products may differ from website images due to:
- manufacturer packaging changes;
- product revisions;
- colour variation;
- photography;
- screen/display settings;
- availability of updated packaging; or
- other circumstances beyond Sanovista’s reasonable control.
Accordingly, product images should not be treated as an absolute representation of every physical detail of the product supplied.
7. Pricing and Availability Disclaimer
7.1 Prices
Prices displayed on the website are subject to change without prior notice, except where applicable law requires otherwise.
A displayed price may change because of:
- supplier or manufacturer changes;
- taxes or applicable charges;
- product revisions;
- promotional changes;
- stock conditions;
- website updates; or
- other commercial circumstances.
7.2 Availability
Displaying a product on the website does not necessarily mean that the product is immediately available for dispatch or collection.
Stock may change between the time a customer views a product and the time an enquiry or order is processed.
Sanovista may need to confirm availability before accepting or fulfilling an order.
7.3 Errors in Website Information
If a material pricing, specification, availability or product-description error is identified, Sanovista may take appropriate steps to correct the information and, where applicable, communicate with the affected customer before processing the transaction.
Nothing in this Disclaimer is intended to exclude rights or remedies that cannot lawfully be excluded.
8. Product Suitability and Customer Responsibility
8.1 No Automatic Suitability
The availability of a product on the website does not mean that the product is suitable for every customer.
Customers should provide accurate information relating to their prescription and relevant requirements when requesting a product or service.
8.2 Prescription Information
Where a customer provides prescription or vision-related information, Sanovista may use that information for the purpose of assisting with the requested service, product enquiry or order, subject to the Privacy Policy.
Customers are responsible for providing accurate and complete information to the extent required for the relevant service or transaction.
8.3 Following Manufacturer Instructions
Customers should read and follow applicable manufacturer instructions relating to:
- wearing;
- cleaning;
- storage;
- handling;
- replacement;
- disposal;
- hygiene; and
- other product-specific requirements.
9. Website Content and Accuracy
Sanovista attempts to maintain accurate and useful information on the website.
However, the website may contain:
- typographical errors;
- outdated information;
- formatting errors;
- temporary technical inaccuracies;
- incomplete product information;
- changes not yet reflected on a particular page; or
- information awaiting routine updates.
Sanovista reserves the right to correct, update, modify or remove website content at any time.
No statement in this Disclaimer should be interpreted as a representation that the website will always be completely free from errors or interruptions.
10. External Links and Third-Party Services
The website may contain links or references to third-party websites, platforms or services.
These may include services relating to:
- maps and location information;
- communication;
- payment;
- delivery;
- technology;
- analytics;
- manufacturers;
- suppliers; or
- other external services.
Sanovista does not control every external website or service and is not responsible for the content, availability, security, privacy practices or policies of independent third parties.
Users should review the applicable terms and privacy policies of third-party services before using them.
11. WhatsApp, Telephone and Electronic Communications
Sanovista may allow customers to contact the business through:
- WhatsApp;
- telephone;
- email;
- website contact forms; and
- other communication channels made available from time to time.
Information communicated through these channels may be used to respond to enquiries, arrange services, discuss products, process requests or provide customer support, subject to our Privacy Policy.
Electronic communications may be subject to network, device, platform or service-provider limitations.
Sanovista does not guarantee uninterrupted availability of any particular communication channel.
12. Orders, Payments, Shipping and Returns
Website product information, enquiries and ordering processes may be subject to separate terms.
Where applicable, customers should read the following policies before completing a transaction:
- Terms & Conditions
- Shipping Policy
- Refund & Return Policy
- Privacy Policy
A product enquiry or communication through WhatsApp does not automatically constitute acceptance of an order unless Sanovista confirms the transaction through the applicable process.
13. Privacy and Personal Information
Sanovista may receive personal information when visitors:
- submit contact forms;
- request an eye-care service;
- enquire about products;
- communicate through WhatsApp;
- communicate by telephone or email;
- request product assistance;
- place or enquire about an order; or
- otherwise interact with the website.
The collection and handling of personal information is governed by the Sanovista Privacy Policy.
Sanovista’s privacy documentation is intended to explain how information may be collected, used, disclosed, retained and otherwise processed in connection with the website and services.
For additional information, please read the Privacy Policy.
The legal framework governing digital personal data in India includes the Digital Personal Data Protection Act, 2023, whose provisions have been brought into force in stages through government notification.
14. Intellectual Property Disclaimer
Unless otherwise stated, website content created or used by Sanovista may include:
- text;
- graphics;
- photographs;
- layouts;
- logos;
- design elements;
- icons;
- page structures;
- product presentation elements; and
- other website materials.
Such material may be protected by applicable intellectual-property laws.
Third-party product names, trademarks, logos and other intellectual property remain the property of their respective owners.
Nothing on this website should be interpreted as granting a visitor an unrestricted licence to copy, reproduce, modify, distribute or commercially exploit protected material.
15. No Unauthorised Medical or Commercial Interpretation
Information on this website should not be interpreted as:
- a diagnosis;
- an emergency medical opinion;
- a universal product recommendation;
- a guarantee of visual performance;
- a guarantee of product suitability;
- a guarantee of individual treatment outcome;
- a guarantee of contact-lens tolerance;
- a substitute for appropriate professional assessment; or
- a representation that a particular product will provide a particular result for every individual.
Where professional evaluation is appropriate, customers should obtain the relevant professional advice.
16. Limitation of Disclaimer
Nothing in this Disclaimer is intended to:
- exclude liability where such exclusion is prohibited by applicable law;
- remove consumer rights that cannot lawfully be waived;
- misrepresent the characteristics, quality or suitability of a product or service;
- override a manufacturer’s mandatory product instructions; or
- prevent a customer from exercising any statutory right or remedy available under applicable law.
This Disclaimer should be read together with the Terms & Conditions and other applicable Sanovista policies.
Consumer-facing product and service representations should remain consistent with applicable consumer-protection requirements, including provisions concerning misleading representations and unfair trade practices.
17. Future Products, Brands and Services
Sanovista may expand its business and website in the future.
Accordingly, the website may subsequently include:
- additional contact lens brands;
- new lens categories;
- additional eyewear products;
- prescription-lens options;
- new vision-care services;
- new product manufacturers;
- additional locations;
- online ordering functionality;
- payment facilities;
- delivery options;
- promotional programmes; or
- other related products and services.
This Disclaimer is intended to apply to such future additions to the extent relevant.
Where a new service, product or transaction requires additional specific terms, Sanovista may publish or provide those terms separately.
18. Changes to This Disclaimer
Sanovista may update this Disclaimer from time to time to reflect:
- changes in its business;
- new products or brands;
- new services;
- changes to website functionality;
- changes in ordering or delivery processes;
- changes in applicable law;
- regulatory developments; or
- operational requirements.
The updated version will be published on this page with a revised “Last Updated” date where appropriate.
Visitors are encouraged to review this page periodically.
19. Relationship With Other Policies
This Disclaimer forms part of the broader legal framework governing the Sanovista website and should be read together with the following pages:
- Terms & Conditions
- Privacy Policy
- Refund & Return Policy
- Shipping Policy
These documents address different aspects of the website, services, products, transactions, personal information and customer interactions.
Where a specific policy contains detailed provisions concerning a particular subject, that policy should be read together with this Disclaimer.
20. Governing Law and Legal Rights
This Disclaimer shall be interpreted in accordance with the laws applicable in India.
Nothing in this Disclaimer is intended to deprive a consumer of any mandatory statutory protection or legal remedy available under applicable law.
Any dispute shall be dealt with in accordance with the applicable provisions of law and the dispute-resolution and jurisdiction provisions contained in the Terms & Conditions, subject to any mandatory rights available to consumers.
21. Contact Sanovista
If you have questions regarding this Disclaimer, a product, an eye-care service, an order, a website issue or any other matter relating to Sanovista, you may contact us through the following details:
Sawan Ishwar Optic Care Private Limited
Brand: Sanovista Optometry Clinic
Head Office:
152A, Vikrant Enclave, G-8, Area Rajouri Garden,
New Delhi, Delhi – 110064, India
Phone / WhatsApp:
+91 93197 10085
Email:
info@sanovista.com
Website:
https://sanovista.com/
22. Important Notice
This Disclaimer is intended to provide clear information about the nature and limitations of information, products, services and communications available through the Sanovista website.
It should be read together with the Terms & Conditions, Privacy Policy, Refund & Return Policy and Shipping Policy rather than in isolation.
Sanovista does not intend this Disclaimer to replace applicable consumer rights, professional eye-care advice, manufacturer instructions or any other mandatory legal requirement.
Legal page links
Terms & Conditions: https://sanovista.com/terms-conditions/
Privacy Policy: https://sanovista.com/privacy-policy/
Refund & Return Policy: https://sanovista.com/refund-return-policy/
Shipping Policy: https://sanovista.com/shipping-policy/
Contact: https://sanovista.com/contact/
About Sanovista: https://sanovista.com/about/