Privacy Policy - Sanovista ┃ Optometry Clinic

Last Updated: 11 September 2026

Welcome to Sanovista, operated by Sawan Ishwar Optic Care Private Limited (“Sanovista”, “we”, “us”, “our”).

This Privacy Policy explains how we collect, use, store, protect and otherwise process information when you visit or use our website, interact with our online forms, contact us through WhatsApp, telephone or email, enquire about our services or products, request an appointment or consultation, or otherwise communicate with us through our website or related digital channels.

Sanovista operates as an optometry and optical-care business providing eye examination and optometry-related services, eyewear and prescription lens solutions, contact lens products and related customer assistance.

By using this website or voluntarily providing information to us, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please do not provide personal information through the website and discontinue use of the relevant website services.

1. About Sanovista

Sanovista is the operating brand of:

Sawan Ishwar Optic Care Private Limited

Registered/Business Contact Information

Business Name:
Sawan Ishwar Optic Care Private Limited

Brand:
Sanovista Optometry Clinic

Email:
info@sanovista.com

Phone / WhatsApp:
+91 93197 10085

Head Office

152A, Vikrant Enclave, G-8,
Area Rajouri Garden,
New Delhi, Delhi – 110064, India

Palam Colony Branch

RZ-36, Dada Chhatriwala Marg,
Raj Nagar-1, Palam Colony,
Near Palam Metro Station,
New Delhi – 110045, India

For further information about our services and locations, please visit our Contact page.

Contact:
https://sanovista.com/contact/

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through or in connection with:

the Sanovista website;
contact and enquiry forms;
consultation or appointment requests;
WhatsApp conversations initiated through the website;
telephone enquiries;
email communications;
product enquiries;
contact lens enquiries;
eyewear and prescription lens enquiries;
online product or service interactions, where enabled;
shipping or delivery-related interactions, where applicable;
refund or return requests, where applicable;
customer support communications;
website analytics and technical interactions;
future website features, products or services that refer to this Privacy Policy.

This Policy is intended to continue applying as Sanovista expands its range of products, services, brands, online features or customer-support channels, subject to any additional notice that may be required by applicable law.

3. Information We May Collect

Depending on how you interact with Sanovista, we may collect different categories of information.

We do not necessarily collect every category listed below from every visitor.

3.1 Information You Provide Directly

You may voluntarily provide information such as:

name;
mobile number;
telephone number;
email address;
preferred contact method;
appointment or consultation details;
enquiry details;
product or service interests;
contact lens requirements;
eyewear requirements;
information included in your WhatsApp enquiry;
information included in emails;
information provided through website forms;
delivery or billing information where an online transaction or fulfilment service requires it;
information provided while requesting support, refund, return or replacement;
any other information that you voluntarily choose to provide.

4. Eye Care, Prescription and Service-Related Information

Because Sanovista provides optometry and optical-care services, you may voluntarily provide information relating to your visual or optical requirements.

Depending on the service requested, this may include information such as:

spectacle prescription;
contact lens prescription;
lens power;
lens type;
visual requirements;
eyewear preferences;
contact lens preferences;
information relevant to an eye examination or optometry consultation;
information you choose to communicate regarding your vision or optical requirements.

You should provide only information that is reasonably necessary for the relevant enquiry, consultation, product selection or service.

Where such information is personal information under applicable law, Sanovista will handle it in accordance with applicable privacy and data-protection requirements.

5. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through standard web technologies and server systems.

This may include:

IP address;
browser type;
operating system;
device type;
approximate geographic information derived from technical data;
pages visited;
referring page or website;
date and time of access;
approximate duration of visit;
clicks and interaction data;
website performance information;
error and diagnostic information;
security-related information;
other technical information reasonably necessary to operate, secure and improve the website.

This information may be collected through server logs, cookies, analytics tools or similar technologies, depending on the configuration of the website from time to time.

6. Cookies and Similar Technologies

Sanovista may use cookies and similar technologies to help operate, secure, analyse and improve the website.

Cookies may be used for purposes including:

maintaining website functionality;
remembering certain preferences;
understanding website usage;
improving website performance;
measuring visitor engagement;
detecting technical problems;
improving user experience;
maintaining website security;
supporting relevant website features.

Some cookies may be placed by third-party service providers whose technologies are integrated into the website.

You may be able to control or restrict cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Why We Collect and Use Information

Sanovista may collect and use personal information for legitimate business and service-related purposes, including:

7.1 Responding to Enquiries

To respond to questions, requests, messages and enquiries submitted through the website, WhatsApp, telephone or email.

7.2 Consultation and Appointment Requests

To process and respond to requests for eye examinations, optometry consultations or related services.

7.3 Product Assistance

To help customers identify or enquire about:

eyewear;
optical frames;
prescription lenses;
lens coatings;
contact lenses;
lens types;
product availability;
product specifications;
product suitability questions.

7.4 Order and Fulfilment Support

Where online ordering or product fulfilment is available, information may be used to process an order, communicate with the customer, arrange delivery and provide customer support.

7.5 Customer Support

To respond to questions relating to products, services, orders, returns, refunds, replacements or other customer-service matters.

7.6 Website Improvement

To understand how visitors use the website and improve:

content;
navigation;
functionality;
performance;
accessibility;
customer experience.

7.7 Website Security

To detect, investigate and prevent:

unauthorised access;
fraud;
abuse;
malicious activity;
technical attacks;
security incidents.

7.8 Legal and Regulatory Compliance

Where required or permitted by applicable law, information may be processed to comply with legal obligations, lawful requests, regulatory requirements or to establish, exercise or defend legal rights.

7.9 Business Administration

Information may also be used for legitimate internal purposes such as record keeping, accounting, customer support, service management and business administration.

8. WhatsApp Communication

Sanovista provides WhatsApp-based communication for customer enquiries and assistance.

When you choose to contact Sanovista through WhatsApp:

the information you voluntarily send may be received by Sanovista;
your name, phone number and message content may be visible to Sanovista;
information you provide may be used to respond to your enquiry;
WhatsApp processes information under its own terms and privacy policies.

Sanovista does not control WhatsApp’s independent processing of information on the WhatsApp platform.

You should therefore review WhatsApp’s own privacy information before using the service.

9. Telephone and Email Communication

If you contact Sanovista by telephone or email, information contained in your communication may be used to:

respond to your enquiry;
provide requested assistance;
arrange appointments;
answer product or service questions;
follow up on an enquiry;
provide customer support;
maintain appropriate business records.

Please avoid sending unnecessary sensitive or confidential information through ordinary email or messaging channels.

10. Contact Lens and Optical Product Enquiries

Sanovista may offer or display contact lenses, optical frames, prescription lenses and other optical products from different manufacturers, suppliers or brands.

When you enquire about a product, Sanovista may process information necessary to:

understand your requirements;
identify the requested product;
confirm availability;
discuss prescription requirements;
provide product information;
assist with selection;
process an order, where applicable;
arrange fulfilment, where applicable.

Product information, pricing, availability, packaging, specifications and other commercial details may change from time to time.

Where a product requires professional fitting, prescription verification or other professional assessment, Sanovista may request relevant information before confirming suitability or fulfilment.

11. Third-Party Brands and Products

Sanovista may display, advertise, recommend, sell, distribute or otherwise provide information about products manufactured or supplied by third-party brands.

These brands may include existing brands and additional brands introduced by Sanovista in the future.

The names, logos, trademarks, product names, images and other brand identifiers displayed on the Sanovista website may belong to their respective owners.

Unless expressly stated otherwise:

Sanovista does not claim ownership of third-party trademarks;
third-party brand names are used to identify or describe the relevant products or services;
display of a third-party brand does not by itself mean that Sanovista owns that brand;
display of a product does not by itself constitute an endorsement by the manufacturer;
manufacturer warranties, terms, specifications and policies may be governed by the relevant manufacturer or authorised supplier.

For detailed information concerning third-party brands, product descriptions, trademarks, pricing and related matters, please also read our Disclaimer.

Disclaimer:
https://sanovista.com/disclaimer/

This provision is intended to apply to both currently listed products and products or brands that may be added to the website in the future.

12. Product Images, Product Information and Pricing

Sanovista may display product:

names;
images;
descriptions;
technical information;
pack information;
prices;
availability;
specifications;
manufacturer information.

Such information may be obtained from manufacturers, distributors, authorised sources or other business sources and may be updated from time to time.

Sanovista may correct, modify or update product information where necessary.

Product images may be for representation and identification purposes and may not always reproduce the exact appearance, packaging, colour or configuration of the supplied product.

Price, stock and availability may change without prior notice, subject to applicable law and any confirmed transaction.

The detailed treatment of product pricing, ordering, returns, refunds and delivery is governed by the relevant policies.

Refund & Return Policy:
https://sanovista.com/refund-return-policy/

Shipping Policy:
https://sanovista.com/shipping-policy/

13. Information About Children

The Sanovista website is not intentionally designed to independently collect personal information from children without appropriate involvement of a parent or lawful guardian.

If an enquiry or service relates to a child, the parent or lawful guardian should provide information and communicate with Sanovista where appropriate.

If you believe that a child has provided personal information to Sanovista without appropriate authorisation, please contact us so that we can review the matter and take appropriate action where required by applicable law.

14. When We May Share Information

Sanovista does not sell your personal information merely because you visit or use the website.

Information may be shared where reasonably necessary for legitimate business, service, legal or operational purposes.

This may include sharing information with:

14.1 Service Providers

Third-party service providers who assist with:

website hosting;
website maintenance;
analytics;
communications;
technology;
payment processing, where applicable;
shipping or delivery, where applicable;
customer support;
security;
other operational services.

Such providers may process information only to the extent reasonably necessary for the relevant service and subject to applicable contractual, legal or operational safeguards.

14.2 Product or Fulfilment Partners

Where necessary to fulfil a customer request, order or service, relevant information may be shared with a manufacturer, distributor, supplier, courier, logistics provider or other fulfilment partner.

Only information reasonably necessary for the relevant purpose should be shared.

14.3 Legal Authorities

Information may be disclosed where required by applicable law, lawful process, court order, governmental authority or regulatory requirement.

14.4 Business Protection

Information may be processed or disclosed where reasonably necessary to:

detect fraud;
investigate misuse;
protect website security;
protect Sanovista’s legal rights;
enforce applicable terms or policies;
prevent harm;
establish or defend legal claims.

15. Third-Party Websites and Services

The Sanovista website may contain links or integrations to third-party services, including services such as:

WhatsApp;
Google Maps;
payment services, where applicable;
delivery or logistics services, where applicable;
manufacturer or brand websites;
other external websites or platforms.

When you leave the Sanovista website or interact directly with a third-party service, that third party may collect and process information under its own privacy policy and terms.

Sanovista does not control the privacy practices of independent third-party platforms.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

16. Google Maps and Location Services

Sanovista may provide Google Maps or other mapping links to help visitors locate its clinics or branches.

When you interact with Google Maps or another external mapping service, that service may process information in accordance with its own privacy policy.

Sanovista does not control Google’s independent processing of information through its services.

17. Payment Information

Where Sanovista enables online payment, payment information may be processed by the relevant payment service provider.

Sanovista may receive limited transaction information necessary to identify or reconcile a transaction, such as:

transaction reference;
payment status;
order information;
amount;
payment date.

Sanovista does not intend to unnecessarily collect or store complete payment-card information where payment processing is handled by an independent payment service provider.

The exact payment methods and providers may change over time.

18. Shipping and Delivery Information

Where products are purchased and delivery is offered, Sanovista may require information such as:

recipient name;
delivery address;
phone number;
email address;
order details;
delivery instructions where necessary.

Such information may be shared with appropriate logistics or delivery partners to the extent necessary to fulfil the order.

Shipping-related matters are additionally governed by the Shipping Policy.

Shipping Policy:
https://sanovista.com/shipping-policy/

19. Refunds, Returns and Customer Requests

Where applicable, information may be processed to:

identify an order;
verify a customer request;
process a refund;
process a return;
investigate a product issue;
communicate with the customer;
maintain relevant transaction records.

Refund and return procedures are governed by the applicable Refund & Return Policy.

Refund & Return Policy:
https://sanovista.com/refund-return-policy/

20. Marketing and Promotional Communications

Sanovista may, where permitted by applicable law and subject to appropriate consent or other lawful basis, use contact information to communicate information about:

products;
services;
offers;
new product categories;
new brands;
optical solutions;
clinic services;
relevant updates.

You may request that Sanovista stop sending promotional communications where applicable.

Service-related communications, transaction-related messages, appointment communications, security notifications or other necessary operational communications may continue where permitted or required.

21. Data Retention

Sanovista may retain personal information for as long as reasonably necessary for the purpose for which it was collected, including:

responding to an enquiry;
providing services;
completing a transaction;
maintaining business records;
resolving disputes;
handling refunds or returns;
complying with legal obligations;
protecting legal rights;
preventing fraud or misuse;
maintaining security and audit records.

Different categories of information may therefore be retained for different periods.

When information is no longer reasonably required, Sanovista may delete, anonymise or securely dispose of it, subject to applicable legal, accounting, regulatory or dispute-related requirements.

22. Data Security

Sanovista takes reasonable measures intended to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.

Depending on the nature of the information and service, safeguards may include:

access controls;
secure website practices;
restricted administrative access;
authentication controls;
technical monitoring;
secure communications where supported;
service-provider safeguards;
operational procedures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Accordingly, Sanovista cannot guarantee absolute security of information transmitted over the internet.

23. Data Breaches and Security Incidents

If Sanovista becomes aware of a personal-data security incident requiring action under applicable law, Sanovista may take reasonable steps to:

investigate the incident;
contain or mitigate its impact;
secure affected systems;
assess affected information;
cooperate with relevant service providers or authorities;
provide notifications where required by applicable law.

The nature and extent of any notification will depend on the circumstances and applicable legal requirements.

24. Your Privacy Choices and Rights

Depending on applicable law and the circumstances of processing, you may have rights or choices relating to your personal information, which may include:

requesting information about personal data processed by us;
requesting correction of inaccurate information;
requesting updating of information;
requesting deletion or erasure where legally available;
withdrawing consent where processing is based on consent;
raising a grievance regarding personal-data processing;
requesting that certain communications be discontinued;
exercising other rights available under applicable law.

Certain requests may be subject to verification and legal limitations.

For example, Sanovista may need to retain certain information where retention is required by law, necessary to establish or defend legal claims, or otherwise permitted or required by applicable law.

The Digital Personal Data Protection Act, 2023 provides a statutory framework concerning processing of digital personal data and includes provisions relating to rights such as access to information, correction and erasure, grievance redressal and nomination, subject to the Act’s applicability and commencement provisions.

25. How to Request Correction or Deletion

To request correction, deletion, withdrawal of consent, privacy-related assistance or to raise a privacy grievance, contact:

Email:
info@sanovista.com

Phone / WhatsApp:
+91 93197 10085

Postal Address:
Sawan Ishwar Optic Care Private Limited
152A, Vikrant Enclave, G-8,
Area Rajouri Garden,
New Delhi, Delhi – 110064, India

We may request reasonable information to verify the identity of the person making the request before acting upon it.

26. Grievance Redressal

If you have a concern regarding the collection, use, storage or processing of your personal information by Sanovista, you may first contact us directly.

Privacy Grievance Contact

Sawan Ishwar Optic Care Private Limited
Email: info@sanovista.com
Phone: +91 93197 10085

Please include:

your name;
contact information;
nature of the concern;
relevant communication or transaction details, where applicable;
the action you are requesting.

Sanovista will review and respond to the grievance within a reasonable period, subject to applicable law and the nature of the request.

27. Data Transfers and Third-Party Processing

Certain website technologies or service providers used by Sanovista may process information on systems located outside the city or state in which you reside and, where legally permitted, potentially outside India.

Where applicable, Sanovista will take reasonable steps required under applicable law concerning such processing or transfers.

The availability and location of third-party services may change as Sanovista updates its technology infrastructure.

28. Business Changes

If Sanovista undergoes a business restructuring, merger, acquisition, sale of assets, change in ownership or similar corporate transaction, personal information may be transferred as part of the relevant business records or assets, subject to applicable law.

Where legally required, appropriate notice or other measures may be provided.

29. Accuracy of Information Provided by You

You are responsible for ensuring that information provided to Sanovista is reasonably accurate and up to date.

If your:

name;
phone number;
email;
delivery address;
prescription information;
contact details;
other relevant information

changes, you should provide updated information where necessary for the relevant service.

Sanovista is not responsible for problems caused by inaccurate or incomplete information voluntarily provided by a user, subject to applicable law.

30. No Requirement to Provide Unnecessary Information

Sanovista generally requests only information reasonably necessary for the relevant enquiry, service, transaction or communication.

You should not provide unnecessary confidential or highly sensitive information through ordinary website forms, email or WhatsApp unless specifically requested and appropriate for the relevant service.

31. Changes to This Privacy Policy

Sanovista may update this Privacy Policy from time to time to reflect:

changes in business operations;
new products or services;
new website features;
changes in technology;
changes in third-party service providers;
changes in applicable law;
changes in data-protection requirements;
changes in customer communication channels.

When this Policy is updated, the revised version will be published on this page with an updated “Last Updated” date.

You should periodically review this page for the latest version.

32. Relationship With Other Sanovista Policies

This Privacy Policy should be read together with the other policies and information published on the Sanovista website.

About Sanovista

Contact Sanovista

Disclaimer

Refund & Return Policy

Shipping Policy

These policies address different aspects of Sanovista’s website, products, services, transactions and customer interactions and should be interpreted together where relevant.

33. Third-Party Brand and Product Disclaimer

Sanovista may add, remove or modify brands and products displayed on the website from time to time.

Accordingly, references in this Privacy Policy to “brands”, “products”, “manufacturers”, “suppliers” or “third-party services” are intended to include:

currently displayed brands;
currently available products;
future brands;
future products;
replacement products;
new suppliers or manufacturers;
third-party technology or service providers.

Nothing in this Privacy Policy should be interpreted as granting Sanovista ownership of another party’s trademarks, logos, product names or intellectual property.

Detailed brand, product, pricing, availability, medical-use and website-content disclaimers are provided separately in the Disclaimer.

34. Medical and Professional Information

Sanovista provides optometry and optical-care services and products.

Information available on the website is intended to assist visitors in understanding Sanovista’s services and products. Website content should not automatically be treated as a substitute for an individual professional examination, consultation, prescription assessment or other professional evaluation where such evaluation is appropriate.

Product availability or online product information does not mean that every product is suitable for every individual.

Contact lenses, prescription lenses and other vision-related products may require appropriate professional assessment, prescription, fitting, guidance or verification.

For additional limitations and product-related terms, please refer to the Disclaimer.

35. Consent and Continued Use

Where Sanovista relies on consent for a particular processing activity, consent may be requested through an appropriate notice or mechanism.

You may withdraw consent where legally available and technically practicable.

Withdrawal of consent will not necessarily affect processing that:

occurred before withdrawal;
is based on another lawful ground;
is necessary for a legal obligation;
is required for legitimate business or legal purposes where permitted by applicable law.

Your continued use of the website after an updated Privacy Policy is published may indicate your acknowledgement of the updated policy to the extent permitted by applicable law.

36. Contact Us

For any privacy-related question, request, correction, deletion request, grievance or concern, contact Sanovista at:

Sawan Ishwar Optic Care Private Limited

Brand: Sanovista Optometry Clinic

Email:
info@sanovista.com

Phone / WhatsApp:
+91 93197 10085

Head Office:
152A, Vikrant Enclave, G-8,
Area Rajouri Garden,
New Delhi, Delhi – 110064, India

Website

Sanovista Optometry Clinic

Contact

Contact Sanovista

37. Important Notice

This Privacy Policy is intended to transparently explain Sanovista’s expected website and business information-handling practices. It should be reviewed and updated whenever Sanovista materially changes its website technology, payment systems, analytics tools, customer-data practices, product fulfilment model, marketing practices or third-party service providers.

Nothing in this Privacy Policy is intended to exclude or restrict any right or protection that cannot lawfully be excluded or restricted under applicable law.

Last Updated: 11 September 2026